Family owned industrial gas and welding supply provider proud to adhere to international quality management systems standards
Shreveport, LA – January 28, 2014 – Today, Red Ball Oxygen Co., Inc. is proud to announce that it has been ISO 9001: 2008 certified by Perry Johnson Registrars, Inc., an internationally accredited certification body. This is the second recognition for Red Ball, with their Technical Gases division already holding ISO 17025: 2005 accreditation for their specialty gas lab’s quality management system.
ISO 9001: 2008 certification ensures that an organization observes standards set forth by the International Organization for Standardization for quality management systems, which focus on eight areas of supply chain management: customer focus, leadership, personal involvement, process approach, systemic approach to management, continuous improvement, fact- based approach to decision making, and mutually beneficial supplier relationships. Through adherence to internationally accepted standards, certified suppliers can respond quickly to customer needs while maintaining the highest levels of quality and consistency.
“Achieving ISO certification exemplifies our dedication to our top priorities: quality customer service and safety,” say Red Ball Vice- President of Operations, Alex Kennedy. “ISO 9001: 2008 certification ensures that our customers across the region will receive the same high level of service whether they are in Springdale, AR; Houston, TX; Monroe, LA, or anywhere in between.”
In order to receive certification, Red Ball had to undergo a thorough audit and examination of the various systems related to processing and managing customer orders, supplier and customer relationships, inventory and order fulfillment, as well as internal systems related to employee involvement and corporate data management.
Continued Commitment to Customer Service
Red Ball’s ISO 9001: 2008 certification reinforces their continued commitment to their customers. “Our commitment to our customers is simple; we will make ourselves available to them 24 hours every day, 365 days every year, and we will respond to their problems and opportunities with urgency. We will be a problem solving vendor they can rely on,” promises Red Ball CEO, Gary Kennedy.
About Red Ball Oxygen
Red Ball Oxygen is an industrial gases and welding supplies provider founded in Shreveport, LA, in 1930, and has been owned and operated by the Kennedy family since 1969. Red Ball is committed to corporate growth through re-investing earnings, making investments in customer relationships, and their commitment to their Perfect Order Policy. For more information, visit redballoxygen.com, or connect with us on LinkedIn, Facebook, or Twitter.
Founded in 1947, the International Organization for Standardization, publishes internationally accepted standards for manufacturing and technology. Comprised of members from 164 countries, the ISO strives to unify standards and ensure an international level of quality for products and services, and expand international trade.